Shipping

Ready-made items will be shipped USPS Priority within 7 business days, unless otherwise mentioned. As always your pieces will come packaged with love & special touches. Infinite gratitude for choosing to shop handmade this year!

Made to order items and Custom orders have a lead time of 2-6 weeks dependent upon the nature of the order, and then ship within 7 business days of completion and final payment or completion of item. Hand made pieces take a lot of time and care to create. This pieces are very special to me and I put my heart and energy into every piece. Thank you for your understanding and patience due to Covid as lead times are taking longer than usual. If you need the item for a special occasion please let me know ahead of time so I can plan accordingly.

FREE Shipping In THE US

United States: we are offering FREE Priority shipping here in the US during this holiday season. If you need expedited shipping please let me know so we can make arrangements. I will contribute up to the cost of priority USPS.

Marisa Martinez Jewelry is not responsible for lost or missing items.  

International

Mexico & Canada: $25 USPS First Class Mail (tracking is only available for some countries).

Everywhere else: $25 USPS First Class Mail. Additional Insurance is recommend. We can track within the US but outside of the US all countries and stops do not always scan.

Customers/Buyers are responsible for all customs and import taxes that may apply. I am not responsible for a delivery delay due to customs. Marisa Martinez Jewelry is not responsible for lost or missing items.  

Minnesota Sales Tax

Marisa Martinez Jewelry is located in Minnesota. Following state and federal laws, MN residents and items shipping within MN pay a rate of 6.875% sales tax for goods purchased. Residents and shipping addresses outside of MN this will not apply.

Return Policy

All custom, made-to-order, and sale items are final sale and cannot be returned for credit or exchange.

If you have purchased a piece for a gift I will gladly accept a return towards an exchange of another item in stock within 30 days of the original purchase. If for any reason you are not happy with your personal purchase of a non-custom piece, I accept returns of your order within 15 days of purchase toward an exchange of another piece.

Customers are responsible for return shipping cost. If the item is not returned in its original condition, the customer is responsible for any loss in value.

Please use my Contact form to tell me you'd like to return and to send me your email address and telephone number. I want to make sure you have the best possible experience.